VODACOM ARE A BUNCH OF THEIVES!!

In the month of November, I had requested for 2 contract phones which were delivered in January (not the plot twist but imagine!!). Phones were delivered on the 3rd of January and I immediately called them back to state that the phones were incorrect and I was told they would arrange collection in the next few days which was done however, my money was debited anyway and I was promised a full refund with in 7 days from the 9th of January 2024. I have been calling ever since with no response on my refund and I must state that this is very unprofessional of Vodacom due to their lack of service delivery received from them. Thereafter, I am told it would take an additional 14 working days to refund my money which unfortunately still has NOT been done till today. I urgently require assistance from someone in management as this cannot be life. I have kids to feed and I cannot be sitting around waiting for Vodacom to pay back my money that I worked so hard for. Upon calling *** and ***, the same menu is repeated for about 7 minutes without getting anywhere. I really need some proper answers on this because this disrespect and ************** is really uncalled for. I NEED THIS ATTENDED TO TODAY!!!