KM
Kabelo M

1 reviews | Active since Jun 2018

19 Jun 2018, 10:41

Vodacom are a bunch of ********

Vodacom are a bunch of ********!!! I was once a loyal customer of Vodacom until i realised the company ****s customers of their hard earned income. I had 2 accounts with Vodacom since 2013, 1 was a cellphone contract and the other a data contract. To my demise i only cancelled the cellphone contract as i still wanted to use the data contract, once it reached 24 months i stopped receiving data so hence i decided to stop the debit orders thinking that they have cancelled my contract. To this day i have not received any formal notification thay my account is in default both in my work and personal email. This morning i got a call from some lawyers requesting that i pay R2000 for legal fees and amount due, they even offered me a discount. Thus i called vodacom to ask how much i owe and they said R500. I have emails supporting me in that i tried to reach out to the legal department with no response. I would like to pay the outstanding fee but i will not pay for the lawyers so please contact me so that i can pay and make sure that i dont have to deal with Vodacom ever in my life.

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Replies (1)
Vodacom
Vodacom's reply19 Jun 2018, 11:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team