RB
Robert B

1 reviews | Active since Jul 2012

25 Jul 2020, 11:58

Vodacom are a bunch of Clowns.

I find to very difficult to believe that Vodacom are the biggest mobile provide in this region, as they are seriously ****!! My data contract has been giving me problems for many months, I have replaced my router four times so am sure that is not the problem. I have contacted Vodacom customer care four times this month and all I get is that the matter has been handed to the back office and they have been trying to call me on my Vodacom number, no missed calls or voicemails left, i then get an email asking me to confirm my other contact number but still no calls. My router keeps dropping out and spend most of the day rebooting the device. If you cannot sort out my problem or give me the service I am paying for, then cancel my contract with no penalties.

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Replies (1)
Vodacom
Vodacom's reply25 Jul 2020, 11:59
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team