RJ
Richard J

1 reviews | Active since Jan 2018

16 Jul 2023, 13:13

Vodacom are *******

Vodacom is absolutely disgusting and the biggest bunch of ********s.

I requested a change of address for a Fibre line. They declined because of my "credit record". Yet I was an existing customer and had been with the since 2018.

Yet another service provider approved me immediately, which shows that their vetting system is a load of ******* or they just don't know what they are doing.

I have since then cancelled the line with yet I'm expected to pay for a service they cannot and will not provide. You send emails, you speak to customer service and nothing. Absolutely *********** and useless.

How can you ********s want to charge a customer for a service he is not able to get because you refuse to provide the said service.

Bunch of ******* that's all vodacom is, and if this matter does not get resolved I will contact the ombudsman man and my lawyers and take that matter further. You people get away with ****** and the end user must always suffer.

0
Replies (2)
Vodacom
Vodacom's reply16 Jul 2023, 15:57
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RJ
Richard J's update25 Jul 2023, 21:10
Reviewer Update
You're missing the entire point. But I will take this matter to the ombudsman. As you're charging me for a service you refuse to provide