VODACOM ARE *******

I am beyond frustrated by the lack of service offered by Vodacom or perhaps it is deliberate to generate additional revenue.

On 27 September 2023 @ 13:02 I called *** and gave the mandatory 30 days’ notice to terminate my contract and the number to be made pre-paid. The contact period had lapsed. A confirmation SMS was received the same day. I had a feeling Vodacom would mess it up, so I called again on 23 October @ 10:29 and was told the cancellation was in progress and the contract would be cancelled on 31 October 2023. Imagine my shock when I received an invoice payable at the end of November 2023. I called *** again and after much back and forth and slow systems, the lady confirmed the contract had been cancelled and I should call accounts to ask why an invoice was generated on a cancelled contract. Now, supposedly accounts claim that the contract has not been cancelled. WHY NOT?????????? I went into a Vodacom branch a short while ago and had the same disgraceful attitude. I was told the contract has not been cancelled but will be at the end of November. I therefore have to pay another month after I requested the contract be cancelled. When I said I would return the debit order I was told that I would have a bad debt against my name. I do not believe this is ignorance on the part of Vodacom, I believe it is deliberate theft. When I read the reviews it appears that everyone has the same complaint. Imagine how much additional revenue Vodacom is generating by not cancelling contracts when asked to do so after the contract period has lapsed. I feel like raising this with Carte Blanche and asking them to investigate. I will never take out another Vodacom contract and I will warn everyone I know of your ****S.