Vodacom approves contract I did not request and delivers

On Thursday 31 August I received a message saying that a quote has been generated, vetted and approved from Vodacom, and that if I did not initiate the request, I should contact Vodacom Customer Care urgently. As I had not requested anything, this is what I duly did despite being at work and trying to meet deadlines. I eventually was put through the correct department where I explained the situation and was told that the order had been placed by some rewards division at 14h18 that day. I explained that I had not received any calls, nor agreed to any new contracts. At this point I was told that the order would be cancelled and I requested that whoever generated this order contact me. No one did.

One day later I got an sms from Ram stating that they had received my device and had scheduled delivery to an address I have never heard of. Once again I immediately contacted Vodacom where the agent I spoke to did not listen to my request and kept interrupting. After much irritation, she eventually tried to call Ram to stop the delivery, but could not get through. I was promised that I would receive a call by 08h00 on Monday morning. This too was not done.

On Monday 04 September, I received notification that my package had been dispatched, followed shortly thereafter by a call to say I must collect it from reception at the unknown address.

As usual, Vodacom processes have failed. Clearly they are in the habit of generating fictitious orders and delivering to random addresses despite several attempts to stop this. On both occasions I requested feedback as to how this order could be placed without my knowledge and where the delivery address had come from. As with past concerns, I was ignored, a method of dealing with customers that has clearly become the norm.

In a couple of months time, our home address will go live for Fibre to the Home. I was considering taking this through Vodacom so that all my accounts could be centralised, but after yet another poorly handled experience, I will gladly take ALL my future business to one of Vodacom's competitors!