Vodacom approved a deal and cancelled it with out informing me and now want me to reapply in 30 days

I app**** for a contract with Vodacom online on monday, which was approved and I received an email and sms with referral number ***3 and my quote number is VODACOMDIREC-***, when I called on Tuesday to follow up I spoke to Robyn Snyman who initially refused to give me her name and I had to repeatedly request it a number of times! she told me the system cancelled the order and for no reason and all it said was invalid configuration. She then told me I must reapply in 30 days I disputed this as I stated this was no fault of mine and why should I be inconvenienced . I requested to speak to her superior the line supervisor Ivy Tshaain advise that the person to contact is Lennon Samduth a manager at the online department, I sent Lennon and email and he requested the sms referral number which I sent to him on Tuesday, I followed up Wednesday and this was his response "Hi, Sent to CAD still awaiting feedback." quite professional I must say. I again followed up this morning and have since not received any feedback. This level of service and incompetence and frankly level of disrespect is unbecoming for a company of the stature of Vodacom. I am not sure if it is because the use Coactivate as an intermediary and all the email addresses of these individuals are are @coactivate.co.za however this is the poorest service I have ever received to not even have the decency to address me by name? this totally unacceptable and I and truly shock at this level of services.