WJ
Wayne J
1 reviews | Active since Jun 2022
13 Jun 2022, 08:56
Vodacom Application- Nobody working
Zero Stars if I could. 8 days for application with all documents submitted. Still no answer. Seems Vodacom credit works even less at home, no wonder.....
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
13 Jun 2022, 09:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jun 2022, 09:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Jun 2022, 11:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were in contact with our Business Support Team and was advised accordingly with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Jun 2022, 11:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were in contact with our Business Support Team and was advised accordingly with regards to your query. Regards Consumer Website Team
Best regards,
WJ
Wayne J's updateReviewer Update
17 Jun 2022, 12:35Yes, that was 8 days after the fact still. And I am still dealing with this pathetic service from Vodacom.
Working for home is clearly not working for the employees of Vodacom, as they barely work at the office I would imagine. Seeing that this is the best reply, was advised.... You are not getting back to people or following up. I have to call daily to see what the progress is.
You are not nearly as good with customer service as you think compared to international companies overseas which actually does provide better service from personal experience.
Back to the point, now been 14 days... And guess what. still waiting for Vodacom. I can get a bank loan for millions quicker that you the pace you set for a cellphone contract
Working for home is clearly not working for the employees of Vodacom, as they barely work at the office I would imagine. Seeing that this is the best reply, was advised.... You are not getting back to people or following up. I have to call daily to see what the progress is.
You are not nearly as good with customer service as you think compared to international companies overseas which actually does provide better service from personal experience.
Back to the point, now been 14 days... And guess what. still waiting for Vodacom. I can get a bank loan for millions quicker that you the pace you set for a cellphone contract
WJ
Wayne J's update17 Jun 2022, 12:35
Reviewer Update
Yes, that was 8 days after the fact still. And I am still dealing with this pathetic service from Vodacom.
Working for home is clearly not working for the employees of Vodacom, as they barely work at the office I would imagine. Seeing that this is the best reply, was advised.... You are not getting back to people or following up. I have to call daily to see what the progress is.
You are not nearly as good with customer service as you think compared to international companies overseas which actually does provide better service from personal experience.
Back to the point, now been 14 days... And guess what. still waiting for Vodacom. I can get a bank loan for millions quicker that you the pace you set for a cellphone contract
Working for home is clearly not working for the employees of Vodacom, as they barely work at the office I would imagine. Seeing that this is the best reply, was advised.... You are not getting back to people or following up. I have to call daily to see what the progress is.
You are not nearly as good with customer service as you think compared to international companies overseas which actually does provide better service from personal experience.
Back to the point, now been 14 days... And guess what. still waiting for Vodacom. I can get a bank loan for millions quicker that you the pace you set for a cellphone contract
WJ
Wayne J's updateReviewer Update
20 Jun 2022, 10:11So we are on June 20 (17days since initial application) and still nothing. All they always say it is Pending at the back office. No reason what so ever.
So my only conclusion is that working from home is even less efficient for staff that needs supervision to work at an office with Vodacom. Why should be work when we get paid already....
Vodacom's private reply states: "Our records indicate that you were in contact with our Business Support Team and was advised accordingly with regards to your query."
Since doing the application and calling them almost daily all I have received it is still pending. So not sure what they think they advised on.
Overview. I am transferring 3 business lines to my personal capacity as I'd like to keep the numbers active, had these numbers for al least 20 years+.
I think Vodacom needs to go back to school on customer satisfaction as the customer is clearly not important for them
So my only conclusion is that working from home is even less efficient for staff that needs supervision to work at an office with Vodacom. Why should be work when we get paid already....
Vodacom's private reply states: "Our records indicate that you were in contact with our Business Support Team and was advised accordingly with regards to your query."
Since doing the application and calling them almost daily all I have received it is still pending. So not sure what they think they advised on.
Overview. I am transferring 3 business lines to my personal capacity as I'd like to keep the numbers active, had these numbers for al least 20 years+.
I think Vodacom needs to go back to school on customer satisfaction as the customer is clearly not important for them
WJ
Wayne J's update20 Jun 2022, 10:11
Reviewer Update
So we are on June 20 (17days since initial application) and still nothing. All they always say it is Pending at the back office. No reason what so ever.
So my only conclusion is that working from home is even less efficient for staff that needs supervision to work at an office with Vodacom. Why should be work when we get paid already....
Vodacom's private reply states: "Our records indicate that you were in contact with our Business Support Team and was advised accordingly with regards to your query."
Since doing the application and calling them almost daily all I have received it is still pending. So not sure what they think they advised on.
Overview. I am transferring 3 business lines to my personal capacity as I'd like to keep the numbers active, had these numbers for al least 20 years+.
I think Vodacom needs to go back to school on customer satisfaction as the customer is clearly not important for them
So my only conclusion is that working from home is even less efficient for staff that needs supervision to work at an office with Vodacom. Why should be work when we get paid already....
Vodacom's private reply states: "Our records indicate that you were in contact with our Business Support Team and was advised accordingly with regards to your query."
Since doing the application and calling them almost daily all I have received it is still pending. So not sure what they think they advised on.
Overview. I am transferring 3 business lines to my personal capacity as I'd like to keep the numbers active, had these numbers for al least 20 years+.
I think Vodacom needs to go back to school on customer satisfaction as the customer is clearly not important for them
WJ
Wayne J's updateReviewer Update
21 Jun 2022, 09:38It is clear they are not working and doing the application in the time promised instore, which was 2 stores now saying 2-6 hours.
This morning got a call they are asking for new transfer application papers as the ones originally uploaded was unclear. Fair enough I can understand this, BUT 4 DAYS AFTER THE TRANSFER APPLICATIONS WAS SUBMITTED!!!!!
This just confirms everything as expected, NO BODY IS WORKING. If this application can be processed in hours I would have known it is unclean the same day or next at the latest.
Typical of big corporates, promise the world but cant delivery anything as long as they can take your money.
This morning got a call they are asking for new transfer application papers as the ones originally uploaded was unclear. Fair enough I can understand this, BUT 4 DAYS AFTER THE TRANSFER APPLICATIONS WAS SUBMITTED!!!!!
This just confirms everything as expected, NO BODY IS WORKING. If this application can be processed in hours I would have known it is unclean the same day or next at the latest.
Typical of big corporates, promise the world but cant delivery anything as long as they can take your money.
WJ
Wayne J's update21 Jun 2022, 09:38
Reviewer Update
It is clear they are not working and doing the application in the time promised instore, which was 2 stores now saying 2-6 hours.
This morning got a call they are asking for new transfer application papers as the ones originally uploaded was unclear. Fair enough I can understand this, BUT 4 DAYS AFTER THE TRANSFER APPLICATIONS WAS SUBMITTED!!!!!
This just confirms everything as expected, NO BODY IS WORKING. If this application can be processed in hours I would have known it is unclean the same day or next at the latest.
Typical of big corporates, promise the world but cant delivery anything as long as they can take your money.
This morning got a call they are asking for new transfer application papers as the ones originally uploaded was unclear. Fair enough I can understand this, BUT 4 DAYS AFTER THE TRANSFER APPLICATIONS WAS SUBMITTED!!!!!
This just confirms everything as expected, NO BODY IS WORKING. If this application can be processed in hours I would have known it is unclean the same day or next at the latest.
Typical of big corporates, promise the world but cant delivery anything as long as they can take your money.