MW
Marc W
1 reviews | Active since Mar 2009
09 Feb 2022, 09:50
Vodacom appears to ignore the ECT act and Popi act
Why does Vodacom insist on trying to find loopholes to manipulate customers. Their Vodabucks product (Which is a specifically separate loyalty programme) monitors user behaviour. I specifically have not opted in for this service. Yet Vodacom is yet again sending unwanted marketing, trying to trick me into signing up.
Getting proper confirmation that I am opted out from all marketing is like pulling teeth.
Maybe a class action lawsuit regarding privacy is just what Vodacom needs.
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Replies (1)Vodacom's replyOfficial
09 Feb 2022, 10:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Feb 2022, 10:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
