MW
Marc W

1 reviews | Active since Mar 2009

09 Feb 2022, 09:50

Vodacom appears to ignore the ECT act and Popi act

Why does Vodacom insist on trying to find loopholes to manipulate customers. Their Vodabucks product (Which is a specifically separate loyalty programme) monitors user behaviour. I specifically have not opted in for this service. Yet Vodacom is yet again sending unwanted marketing, trying to trick me into signing up.

Getting proper confirmation that I am opted out from all marketing is like pulling teeth.

Maybe a class action lawsuit regarding privacy is just what Vodacom needs.

0
Replies (1)
Vodacom
Vodacom's reply09 Feb 2022, 10:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team