LS
Lyzette S
1 reviews | Active since May 2018
05 Aug 2018, 12:39
Vodacom - Apparent technical error
I Am very Upset with Vodacom. They have not deducte my debit order on die 1st of August. I have been receiving sms's that the account is arrears. I had to call Vodacom and according to the call centre it was a technical error on their side. I find it unacceptable that i need to sort out the account when they are in the wrong and what's more it shows badly on my good credit record. I will be cancelling my contract with them in September.
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Replies (2)
Vodacom's replyOfficial
06 Aug 2018, 06:32Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will NOT contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Aug 2018, 06:32
Official
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will NOT contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Aug 2018, 15:54Good day Lyzette,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Theo
Best regards,
Vodacom's reply13 Aug 2018, 15:54
Official
Good day Lyzette,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Theo
Best regards,