Vodacom Appalling service

Again, I will be contacted.:)

Vodacom Appalling serviceUpgraded my contract + 2 weeks ago and received new tablet. Unpacked box to find the screen cracked. Reported it to sales consultant Thulani Rakgalakane **********). At this point he said he would revert to update me - no response. I called again and again he said he would call to update - no response. Update again was to inform me he would again get back to me. After week I called him demanding update explanation. He could give me an honest answer. i requested to speak to his line manager - Louis Papo **********). I demanded to know what was going on. He said they were investigating the matter. (Which i should have been told a week earlier). He assured he would keep me updated! Days later no response wherewith I contacted him: "Investigation completed and Vodacom will collect tablet from me". 1 week later no response. To date received no communication on collection. The dozen times i have spoken to the staff above, i have requested the new contract - nothing received. I have requested through above staff for their line manager to call me - Belinda Stone. No response. This is for an R18k tablet. This is shocking service and customer relations.

Vodacom Appalling serviceUpgraded my contract + 2 weeks ago and received new tablet. Unpacked box to find the screen cracked. Reported it to sales consultant Thulani Rakgalakane **********). At this point he said he would revert to update me - no response. I called again and again he said he would call to update - no response. Update again was to inform me he would again get back to me. After week I called him demanding update explanation. He could give me an honest answer. i requested to speak to his line manager - Louis Papo **********). I demanded to know what was going on. He said they were investigating the matter. (Which i should have been told a week earlier). He assured he would keep me updated! Days later no response wherewith I contacted him: "Investigation completed and Vodacom will collect tablet from me". 1 week later no response. To date received no communication on collection. The dozen times i have spoken to the staff above, i have requested the new contract - nothing received. I have requested through above staff for their line manager to call me - Belinda Stone. No response. This is for an R18k tablet. This is shocking service and customer relations.

**** YOU!