Vodacom appalling service

Vodacom.service has just been appalling. I took my redmi 11 pro to Rustenburg on 21/11/22 informed the device will be returned in a week. Was informed it will be taken to Xiaomi for repairs. I called 25/11/22 to find out when am receiving the device, only to be told it has been send to advanced repairs. I called today 28/11/22 @12:15 and guess what, the device has not left rustenburg. I was not given a loan cellphone even after informing the technician I don't have a cellphone.i have not been provided with a turnaround time for repairs. Lodged an escalation to *** on 25/11/22 and has not received any response from them.

Very frustrated