Vodacom Appalling Service

For the past two months my sick elderly mother has been experiencing problems with the Vodacom network. Her phone is on with full signal but the calls do not ring on her phone yet it rings on the callers side. She also does not receive sms’s. This only pertains to certain no’s as some people can get hold of her.

Despite numerous attempts to resolve the problem by contacting customer services, in store approaches for help the problem persist. On recommendation we conducted a sim swap, changed hand sets all to no avail.

It’s important for her to be contactable because of her age and medical condition.

After researching on the internet this is a common problem at Vodacom yet we are send from pillar to post. It’s appalling that till now the issue has yet to be resolved.