Vodacom – Appalling Service and No Accountability

Despite making full payment on 25 December 2025, Vodacom still disconnected my internet and mobile services. This happened over Christmas, public holidays, and the weekend that followed — a period during which there is no real customer support available. For four days, there was no one to assist. No human support, no escalation, only useless automated voice recordings that offer no solutions. Being cut off despite payment having been made is completely unacceptable.

Unlike Vodacom, some of us do not get the luxury of switching off during the holidays. I rely on internet and mobile services to work, and as a direct result of Vodacom’s failure, I have lost approximately R5,000 in income.

How does Vodacom intend to take responsibility for this loss?

This experience shows a complete lack of accountability, consideration, and customer care. Appalling service from a company that customers rely on daily.