Vodacom appalling service

I am utterly appalled by the shocking lack of service from Vodacom regarding my new fibre line, which was installed on 7 August 2026. The physical fibre line and the internet connection itself are up and running perfectly but Vodacom supp**** me with a completely faulty router. The channels are down and it is impossible to connect to the router remotely. I have contacted Vodacom agents on numerous occasions and 4 tickets were opened by the agents in escalating the issue. Every single time the agent went through the usual troubleshooting steps, failed to resolve it remotely and opened a ticket to escalate the query. Shockingly every single ticket has been closed without a technician ever calling me or visiting my home to inspect or replace the faulty router. More than two weeks have now passed and I desperately need the internet as I work remotely from home. I have paid for a service that I am not receiving and I am completely without internet because Vodacom refuses to assist me or send a technician. This is absolute incompetence And a total breach of service. Avoid Vodacom Fibre at all costs!