Vodacom - Appalling customer service and theft

I bought a Hisense BT Speaker on the 22nd of May 2024 on the vodastore app. I have still not received my order and everytime I call the customer care number they transfer me to different departments before someone can actually assist me. Finally when I do get through to the correct department they say a team leader has escalated your query to the relevant department and has not received feedback. I then asked ok so when was this last escalated, I was told on the 4th of June and to my surprise no follow up was done since then. I have sent numerous emails and not a single response. This is absolutely appalling service and some of the consultants are rude. I want my item I purchased. This is theft as I paid for an item and Vodacom is not delivering it to me.