AR
Avasha R
1 reviews | Active since Feb 2015
30 Jun 2024, 18:06
Vodacom - Appalling customer service and theft
I previoulsy lay a complaint about vodacom and how i made an online purchase from the vodashop using my debit card. This pirchase was made on the 22nd of May. I have been since contacted twice by Olivia to find out what happened. I then received a message that my ticket was closed and on hellopeter i see that i am going to be getting a refund. I have still not received my money back. Please refund me as you were too quick to take my mine but for a refund i must wait.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Jun 2024, 20:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Jun 2024, 20:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
AR
Avasha R's updateReviewer Update
04 Jul 2024, 10:29I HAVE STILL NOT BEEN CONTACTED. PLEASE REFUND MY MONEY!!!!!!!!!!!!!! OR ATLEASR HAVE THE DECENCY TO CONTACT ME TO PROVIDE FEEDBACK!!!!!!!!!!!!!!!!!!!!!!!
AR
Avasha R's update04 Jul 2024, 10:29
Reviewer Update
I HAVE STILL NOT BEEN CONTACTED. PLEASE REFUND MY MONEY!!!!!!!!!!!!!! OR ATLEASR HAVE THE DECENCY TO CONTACT ME TO PROVIDE FEEDBACK!!!!!!!!!!!!!!!!!!!!!!!