Vodacom- appalling customer care and false advertising

Appalling customer service, promises not kept, false advertising and upgrade callcenter agent being disrespectful when talking to the customer. When I phoned to follow up on a query closed without any feedback after the 1st agent told me he will call me within 48 hrs once the error on my profile has been rectified. I waited 2 weeks. No call, just a closed query without feedback. When I was finally transferred to another upgrade agent he told me that he didn’t know what to say to ne and I am not listening. Then even went ahead telling me the app details on upgrade deals are not accurate. So, what do we trust then if you publish incorrect details and deals on the app. I could not believe how he spoke to me so I asked to speak to his supervisor. I was then told that he will send the supervisor an email to phone me. I told him I doubt if I would be called back since previous promises for phone calls were not kept. Eventually I said I will wait for the supervisor’s call. I am still waiting. Shocked at the way he spoke to me, even when he told me the app deals are not accurate and then again making a promise that was not kept. If these are the type of people you choose to be first line of contact with customers supporting you for years, I cannot say that I am eager to stay because Vodacom very obviously do not care about customer care or making good on promises or deals offered