Vodacom App *****s Pensioners

Good Day,

I am very unhappy regarding your new vodacom app. My 70 year old mother has never done any online purchases, then the vodacom app showed with all her points that she could purchase something with all her points? She saw an air fryer wich she had to put in her card details, and after that she cancelled the purchase of +- R450.00. The ammount kept trying to go off her account, so she allowed it and next moment another payment went off of R5460.15, then again R488.33?

The transaction is from a company in Kuala Lampur, senang pay? This happened on the 16th of april, we did report it to the bank, and is under investigation.

I myself have logged payouts on my points in cash value to my absa account and till today I have never seen the points? Your new app is confusing and not safe at all.

My mother only has her SASSA income, and our senior people do not have the tech savvy that most younger people have. I really find this un-acceptable from Vodacom's side that one can so easily be *****ed.

Till today no airfryer has been deliverd to me on her behalf at all. I will also be making contact with every email I can find to get some one's attention to sort out this matter.

We have all been vodacom clients for all the years that cell phones exist! Please sort this out.