Vodacom app proof of purchase for failed transaction

A payment of R85 for 1GB data was actioned on 16 Oct 2022 through the vodacom app.

Was informed to contact my bank as the payment portal terminated and vodacom did not receive the payent.

My bank has request a receipt of the transaction which which I do not have.

I have sent a mail to *** on 5 & 11 Dec 2022 requesting proof of the transaction/receipt of the purchase as the bank did not accept the mail from eshop stating the session has expired.

Received 2 feedback mails on 15 Dec 2022 @ 4:44 & 4:51 with messdage:

"Error message: Something went wrong while processing your transaction. Please contact your bank for further assistance."

Could a vodacom representative please contact me as this matter is still not resolved?