Vodacom App problem with Masterpass purchases unable to be resolved
Since Wed 4th Oct when I first reported this, Vodacom have not rectified an error on my profile which is stopping me buying data on the My Vodacom app on my phone. They offer specials only via this route. Numerous emails and phone calls later, no success. Today I called again at 16h22 and asked for a manager. I was informed she was busy and would call me back immediately. 1 hour 15 min later and no call received. Shocking customer service.
Please can I get my profile issue resolved so can buy the double-data using a bank card?
Reference number 1- ********** ********** .
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Tony Noble,
I do apologise for the delay in response.
I've responded to you via SMS with feedback.
Thank you for your patience.
Regards,
UW
Dear Tony Noble,
I do apologise for the delay in response.
I've responded to you via SMS with feedback.
Thank you for your patience.
Regards,
UW