NG
Ninette G
1 reviews | Active since Nov 2016
11 Aug 2020, 12:48
VODACOM APP payments not reflecting
Made two payments on my account, one VIA EFT and one VIA the vodacom APP.
my payment on the vodacom APP of the 5th is still not reflecting on my account, not getting hold of vodacom accounts department, and when you do get hold of them the call is cut and they don't even phone back. i'm really disappointed on the service received from vodacom
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Vodacom's replyOfficial
11 Aug 2020, 13:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Aug 2020, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NG
Ninette G's updateReviewer Update
12 Aug 2020, 12:11I still have not received any feedback from any consultant. phone 082 135 spoke to a lady in accounts, who just dropped the call, when i asked how long does it take to allocate a payment from the app. Think it is time to cancel all contracts with Vodacom
NG
Ninette G's update12 Aug 2020, 12:11
Reviewer Update
I still have not received any feedback from any consultant. phone 082 135 spoke to a lady in accounts, who just dropped the call, when i asked how long does it take to allocate a payment from the app. Think it is time to cancel all contracts with Vodacom