Vodacom App payment not reflecting

Item: Vodacom
Rating: 1
Author: Tracey R

I did a payment on the Vodacom app on the 20th of Feb and it is now the 23rd of Feb. Money is not reflecting. You call Vodacom and the call gets dropped. Spoke to the bank and they say money has gone through. Vodacom is telling me account in arrears and will suspend account.

Helpful (0)

Replies (4)

Vodacom's replyOfficial

24 Feb 2022, 07:13

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply24 Feb 2022, 07:13

Official

Tracey R's updateReviewer Update

24 Feb 2022, 09:51

Still waiting for someone to call me. I have sent through bank statement confirming payment but still not on Vodacom account. This is now urgent

Tracey R's update24 Feb 2022, 09:51

Reviewer Update

Still waiting for someone to call me. I have sent through bank statement confirming payment but still not on Vodacom account. This is now urgent

Tracey R's updateReviewer Update

24 Feb 2022, 11:12

Impossible getting through to someone who can assist at Vodacom

Tracey R's update24 Feb 2022, 11:12

Reviewer Update

Impossible getting through to someone who can assist at Vodacom

Tracey R's updateReviewer Update

28 Feb 2022, 14:20

And still no reply from Vodacom. Made payment and now they suspend my line. Can someone please resolve this issue as a matter of urgency.

Tracey R's update28 Feb 2022, 14:20

Reviewer Update

And still no reply from Vodacom. Made payment and now they suspend my line. Can someone please resolve this issue as a matter of urgency.