RG
Rose G
1 reviews | Active since Dec 2019
14 Dec 2019, 06:50
Vodacom App payment is not reflecting on my statement of account
I had made a payment on the 6/12 using my vodacom app towards my monthly bill for data. It is now the 14/12 and the payment is still not reflecting.
It is difficult to obtain proof of payment as I did the payment via the app and it shows as an "in-app purchase on my bank statement.
Please resolve this as soon as possible.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Dec 2019, 11:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Dec 2019, 11:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RG
Rose G's updateReviewer Update
18 Dec 2019, 11:03I have still not received that call from your consultant. Poor service. I'm extremely disappointed.
RG
Rose G's update18 Dec 2019, 11:03
Reviewer Update
I have still not received that call from your consultant. Poor service. I'm extremely disappointed.