LW
Lyn W
1 reviews | Active since Oct 2010
18 Oct 2018, 13:03
Vodacom App - pathetic
The Vodacom App is the worst App I have ever had the displeasure of using. When I tried to purchase a data bundle today, error response - sorry you are a contract customer - I am not and have always been pay as you go... Late I tried again and now there is a technical error. Do Vodacom not realise that we depend on Data for business emails?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Oct 2018, 13:28 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2018, 13:28
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Oct 2018, 14:33Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, the additional bundle has been loaded successefully.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, the additional bundle has been loaded successefully.
Regards
Vodacom Consumer Website Team
Vodacom's reply18 Oct 2018, 14:33
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, the additional bundle has been loaded successefully.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, the additional bundle has been loaded successefully.
Regards
Vodacom Consumer Website Team
LW
Lyn W's updateReviewer Update
18 Oct 2018, 15:07So ! I received a call from a technical person at Vodacom who asked me to "clear the cache" restart my phone and uninstall and re-install the app. Nothing helps - He said that if I still have an issue after all of that I must call their help desk 082 135... well after calling twice holding on for so long that my phone eventually cuts off - I have now run out of data and the 1gb promised to me is nowhere - I suspect it is because he is waiting for me to buy my 1 gig of data, THATS NOT HAPPENING WITH THIS DUMB APP! I have screenshots of the error messages.
LW
Lyn W's update18 Oct 2018, 15:07
Reviewer Update
So ! I received a call from a technical person at Vodacom who asked me to "clear the cache" restart my phone and uninstall and re-install the app. Nothing helps - He said that if I still have an issue after all of that I must call their help desk 082 135... well after calling twice holding on for so long that my phone eventually cuts off - I have now run out of data and the 1gb promised to me is nowhere - I suspect it is because he is waiting for me to buy my 1 gig of data, THATS NOT HAPPENING WITH THIS DUMB APP! I have screenshots of the error messages.