RM
Riel M

1 reviews | Active since Oct 2017

10 Oct 2017, 07:57

Vodacom APP on Android not working

As usual the Vodacom app does not work on Android.

I am trying to buy data for a vodacom device from my Cell Phone app but it does not work. To finish the transaction it says it will send some code to the phone number but the code is just not sent. Waited for 5 minutes. Nothing. Tried twice. Nothing.

So the App is useless. Why these companies release Apps that is not tested or working no one will understand. Useless. But sadly what do you do.

Guess I will have to phone them and use my airtime to let them know their App does not work.

So irritating having to deal with these useless companies. How difficult can it be, seriously.

0
Replies (3)
Vodacom
Vodacom's reply10 Oct 2017, 08:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply10 Oct 2017, 11:51
Official

Dear Mr Marais

Trust that you well.

Kindly be advised i have tried to make contact with you via telephone. I have a left a voice mail message.

Kind Regards,

HS

Best regards,

Vodacom
Vodacom's reply10 Oct 2017, 16:02
Official

Dear Mr Marais

Trust that you well.

As per our telephone conversation, kindly be advised the issue has been resolved.

Kind Regards,

HS

Best regards,