Vodacom APP not effective in purchasing recurring bundles

Reacting to a Black Friday special on the Vodacom app I purchased a 30gb monthly recurring data package. The app however loaded a calling minutes package. When I noticed the minutes loaded on my bundles (same day) I immediately escalated this to vodacom. I was advised to repurchase the data bundle, while they removed the minutes which was wrongly allocated. After a week I received feedback that the escalation was resolved, but noticed I was still charged die pro rates minutes?? I escalated again, and received feedback or was cleared. Fast forward to 1 Jan 2020, and NO DATA. Now Vodacom can't see my 30gb data subscription and I must wait another week for the escalation to be resolved.

I took screenshots of my purchases.

The worst is that I now have to wait to see if the new agent I spoke to has properly captured and relayed my message to the "Back Office" - the only people that can resolve the problem, but very much unavailable to communicate with the customer.

Vodacom Call Centre affects can't even provide pro rata data until they resolve the issue. ?????

Very disappointed after canceling all my other services for Vodacom, and now I'm stuck