1 reviews | Active since Oct 2014
Vodacom app - no service
<p>Today I wanted to top up my primary account with a once off data bundle but discovered I cannot do so anymore. The topup amont is always added to my bill but no it keeps telling me I do not have enough airtime, as if my number is a prepaid number.</p> <p> I also noticed of the 4 vodacom numbers I have none are linked anymore to my primary number.</p> <p>I was told that they have technical problems now and must dail *111# and follow the prompts but it just tells me exactly what the website is telling me when I am trying to purchase a once off bundle.</p> <p> </p> <p>I always found My vodacom very helpful and easy to use but it seems when its not working there is nothing alternatively you can do. </p> <p>Vodacom you only have me as a customer until my contracts expire.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
