HA
Herman A

1 reviews | Active since Oct 2014

23 Nov 2016, 14:49

Vodacom app - no service

<p>Today I wanted to top up my primary account with a once off data bundle but discovered I cannot do so anymore. The topup amont is always added to my bill but no it keeps telling me I do not have enough airtime, as if my number is a prepaid number.</p> <p> I also noticed of the 4 vodacom numbers I have none are linked anymore to my primary number.</p> <p>I was told that they have technical problems now and must dail *111# and follow the prompts but it just tells me exactly what the website is telling me when I am trying to purchase a once off bundle.</p> <p> </p> <p>I always found My vodacom very helpful and easy to use but it seems when its not working there is nothing alternatively you can do. </p> <p>Vodacom you only have me as a customer until my contracts expire.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply23 Nov 2016, 16:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team