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tracy V

1 reviews | Active since Oct 2013

30 Jul 2019, 11:43

VODACOM APP ......NO DATA BUNDLE RECEIVED

I BOUGHT A R99 1GIG DATA BUNDLE ON THE VODACOM APP ON SUNDAY 28TH JULY 2019 IT WAS DEDUCTED FROM MY AIRTIME BUT I DID NOT GET THE DATA BUNDLE.

0
Replies (3)
Vodacom
Vodacom's reply30 Jul 2019, 14:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

tV
tracy V's update31 Jul 2019, 08:52
Reviewer Update
Good morning

I have not received any contact from your consultant.

This is pathetic service yet you had no problem deducting my money from my airtime.

I want someone to contact me immediately and rectify this situation i want my funds returned to my airtime (R99.00)


Vodacom
Vodacom's reply02 Aug 2019, 12:54
Official
Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. 

As per our discussion, your query has been resolved.

Regards, 
Vodacom Consumer Website Team.

Best regards,