Vodacom App never works for purchases.

For the last 2 months, I have tried to purchase data from the My Vodacom App, but keep getting an error message. I thought it was a problem on my side, but after repeated restarts of my phone, uninstall & reinstall & update the App, it still will not work.

Currently on the app, there is the opportunity to win 100 Gig of data, & you get more entries when you make a purchase on the app. Guess that won't happen.

I phoned customer support, to be told that the promo of double your data is only on the app, & I would have to pay R149 for a Gig, where I could have got 2 for the same price. Surely, if the app is not working, apparently due to a fault on Vodacom's side why do I have to be penalized & miss out on a promotional offer. Last month when I tried to purchase to the same error message, the consultant was able to give me a data bundle of 1 Gig for R74, roughly the same price as what the promo would have worked out for, but now this month, that is not a promotion.

The call centre agent was not able to help me at all, & there was no opportunity to benefit from a promotion by calling in, nor was I able to log a query or complaint through your call centre.

This really seems unfair, & again a case that smacks of big business steamrolling the consumer & holding us to ransom. Surely something can be done about this?