KB
Kevin B
1 reviews | Active since Nov 2019
09 Nov 2019, 19:47
Vodacom App misleads clients
I played the mega shake. I was prompted to upsize my prize by purchasing 1G data plus 1GB data for 7 days. I pressed on the BUY option and immediately R59 was deducted from my available airtime without giving an option to confirm my choice. I phoned 082135 and the lady confirmed that if I used the USSD option I would have had a chance to confirm my selection, but using the app when you press Buy that is your confirmation. Also when prompted to buy, no amount is specified that will be deducted. As a consumer I feel cheated by a company without recourse to cancel or reverse this transaction.
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Replies (2)0
Replies (2)Vodacom's replyOfficial
10 Nov 2019, 17:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2019, 17:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Nov 2019, 16:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply12 Nov 2019, 16:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
