LW
Lyn W

1 reviews | Active since Oct 2010

20 Jun 2018, 08:00

Vodacom App is pathetic

I am so tired of Vodacom with their technical issues - the Vodacom app always has a problem - either I cant use my masterpass card to purchase airtime or this morning i bought R75 airtime through FNB - I then went to the app to purchase data for R63.00 (because thats the only way it works) and it keeps on saying I dont have sufficient funds - I am soooo sick and tired of Vodacom - going to MTN today to see if I can move to them...

0
Replies (3)
Vodacom
Vodacom's reply20 Jun 2018, 08:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Jun 2018, 12:04
Official

Hi Lyn

As discussed, feedback has been provided to you.

Have a pleasant day further!

Regards,

Vodacom Consumer Website Team

LW
Lyn W's update20 Jun 2018, 12:33
Reviewer Update
i have uninstalled and reinstalled the app as per your recommendations but the balances are incorrect. My 2gb of data is not reflecting? It is also not reflecting on the vodacom.co.za page...???????