ZB
Zane B
1 reviews | Active since Oct 2013
14 Feb 2019, 09:13
Vodacom App Incorrect Information
Vodacom Users: Beware of the Vodacom App, the data usage/availability is not correct!! Vodacom is conning you out of your money.
Vodacom: Please fix your App... on the main screen it shows "ANY TIME DATA" available, but in fact it includes night time data.
I was now billed for data even though the app shows I have 100mb anytime data left. Meanwhile this 100mb is night time data and NOT any time.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Feb 2019, 10:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Feb 2019, 10:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Feb 2019, 12:02Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that our records indicate, your query was attended to by Vodacom's back office and feedback was provided. The reference number is ***.
Regards
Consumer Website Team.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that our records indicate, your query was attended to by Vodacom's back office and feedback was provided. The reference number is ***.
Regards
Consumer Website Team.
Best regards,
Vodacom's reply14 Feb 2019, 12:02
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that our records indicate, your query was attended to by Vodacom's back office and feedback was provided. The reference number is ***.
Regards
Consumer Website Team.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that our records indicate, your query was attended to by Vodacom's back office and feedback was provided. The reference number is ***.
Regards
Consumer Website Team.
Best regards,
ZB
Zane B's updateReviewer Update
14 Feb 2019, 12:22Dear Vodacom,
I am fully aware of the feedback on my query reference number 1- ********** ********** .
The reason for my complaint here is exactly because of the feedback I received from your back office. The feedback received is totally inadequate, and does NOT address the matter that the APP shows night data as anytime data, giving the false impression of data still being available, while we are billed for usage.
ZB
Zane B's update14 Feb 2019, 12:22
Reviewer Update
Dear Vodacom,
I am fully aware of the feedback on my query reference number 1- ********** ********** .
The reason for my complaint here is exactly because of the feedback I received from your back office. The feedback received is totally inadequate, and does NOT address the matter that the APP shows night data as anytime data, giving the false impression of data still being available, while we are billed for usage.