aW
andrew W

1 reviews | Active since Jan 2012

04 Jul 2016, 06:43

Vodacom App Inaccuracy Just Cost me R2000!

<p>I'm a RED VIP customer with Vodacom. I've been on contract with Vodacom for almost 20 years. My bill is twice as high this month because why? Becuase their app does not accurately update on data. </p> <p>So, despite the fact that I was being told by the app that I had tons of data left, Vodacom was charginging me R2/mb!!!! as an out of bundle rate. *******. I am so angry I could literally take my phone, contract and set it alight in their fancly flipping Vodaworld foyer!</p> <p>This is ******** and I am going to my lawyer next.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2016, 06:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team