WB
WARREN B
1 reviews | Active since Jun 2014
16 Mar 2022, 16:25
Vodacom app
Payed my vodacom account via the vodacom app a few days before my debit or was meant to go off. Received an sms on the 1st Hi, Your debit order on your Vodacom Acc ***xx returned unpaid for R#$@. Now even though my account was paid in advance I was slapped with a handling fee of R180!!!! Why encourage people to use the app for payments then things like this happens!!!! I'm not happy about this! Please fix this.
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Vodacom's replyOfficial
16 Mar 2022, 19:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Mar 2022, 19:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team