1 reviews | Active since Jun 2013
Vodacom App - Double Data not for everyone
<p>Vodacom markets their new App as a way to manage your account, but as a Contract user I can't buy any bundle on the App. I have to phone the call centre every time, taking 3-4 minutes just to get pass the long winded menu. Secondly I do not qualify for the Double You data promotion, as that is only for pre-paid, and top-up.</p> <p>Why should we, contract paying people who spend thousands of Rands a month on Vodacom not benefit from a promotion like this?</p> <p>I phoned the call centre, Vuyo (No surname) told me that is the way it is, even if you get marketing about the double your data, that is just meant for some Vodacom customers, not you! When I asked to speak to a manager, I was told No Managers are available, I must phone back later. When I aksed for Vuyo's name and surname, I was told they do not give surnames.</p> <p>I am disgusted with Vodacom's arrogance. Vodacom, you need us, the people who has been paying you every month for years. Not the other way around.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
