1 reviews | Active since Jun 2013
Vodacom APP doesn't work to purchase data.
<p>Vodacom advertises that when you purchase data on the Vodacom App, they will double your Data.</p> <p><br />But for more than a week now I have been trying to buy data and wasn't able to, because of a technical error.</p> <p><br />I have been phoning numerous times now and every time they tell me they are aware of the problem and will get back to me.</p> <p><br />But in the meantime, my bill is just increasing because of normal data rates.</p> <p><br />I have now spent over R400 just on data, from the day my data run out. I have been trying to buy data and all VC says is they can't do anything about it.</p> <p><br />I find it very unprofessional to keep advertising something and you can't even produce the product.</p> <p><br />I want some kind of compensation for the amount that I am being charged for my data usage which is still increasing.</p> <p><br />If the app was working this wouldn't have been a problem.</p> <p> </p> <p>I am fed with this bad service!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
