AP
Arno P

1 reviews | Active since Jun 2013

27 Mar 2017, 14:41

Vodacom APP doesn't work to purchase data.

<p>Vodacom advertises that when you purchase data on the Vodacom App, they will double your Data.</p> <p><br />But for more than a week now I have been trying to buy data and wasn't able to, because of a technical error.</p> <p><br />I have been phoning numerous times now and every time they tell me they are aware of the problem and will get back to me.</p> <p><br />But in the meantime, my bill is just increasing because of normal data rates.</p> <p><br />I have now spent over R400 just on data, from the day my data run out. I have been trying to buy data and all VC says is they can't do anything about it.</p> <p><br />I find it very unprofessional to keep advertising something and you can't even produce the product.</p> <p><br />I want some kind of compensation for the amount that I am being charged for my data usage which is still increasing.</p> <p><br />If the app was working this wouldn't have been a problem.</p> <p> </p> <p>I am fed with this bad service!</p>

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2017, 14:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team