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June P

1 reviews | Active since Mar 2009

10 Jan 2018, 10:23

Vodacom App does not work properly with double-data

I didn't receive any double data back when I choose to buy a bundle through the Vodacom app that showed the double data icon 2x next to it for 250MB. Clearly there is something wrong with the Vodacom app. Not impressed.

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Replies (3)
Vodacom
Vodacom's reply10 Jan 2018, 11:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Jan 2018, 13:37
Official

Good Day June

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
RO

Best regards,

JP
June P's update12 Jan 2018, 20:40
Reviewer Update
Hi Randall you informed me that I would be getting an extra 250MB of data, however, I see nothing but my already pre-existing data that is displayed when I check my balance. Could you please explain what is going on?