Vodacom app data allocation.

I have been using vodacom ever since I can remember particularly the number I'm using. This year I have recieved the most dreadful customer service from this network. I normally purchase a 4u 3gig bundle for 30 days on the vodacom app and everytime I make this transaction, my airtime goes to waste. I will get a message that the bundle has been provisioned but it's never allocated each and every time. Today was the third time of this purchase and even now since 6am the data is not allocated. I called customer care after trying to find help on the to I self help which rendered useless. The consultant I spoke to vaguely told me that his team leader says it takes 24hrs to allocate the data. In my opinion that is absurd as the reason why anyone would purchase data or airtime is because they need to use it immediately. I have been on the phone half of the day with no help and no reference number. All I get is the matter have been escalated... To who I don't know. This is the third time this is happening and I honestly feel that vodacom takes its customers for granted. I'm leaving the network.