DG
Diven G
1 reviews | Active since Nov 2016
24 Nov 2023, 05:23
Vodacom app crashes and customer frustration
I dont think Vodacom will even respond. The vodacom app crashed last night. Because of this I feel cheated. I had an awesome black friday deal in my cart and was paying for it But the app crashed. I tried in vain for over an hour to log back in. This morning it shows as deal cancelled. I have the proof, its in my cart cancelled. But i doubt if vodacom will even contact me or rectify the matter. Lets see if there is any accountability from Vodacom.
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Vodacom's replyOfficial
24 Nov 2023, 07:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2023, 07:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DG
Diven G's updateReviewer Update
29 Nov 2023, 04:53Please can i have this response in writing and made public as well. Your customers should not be effected by poor service/negligence. This is the second year in a row for this feedback and if i need to raise it on every social media platform i will. Last year i accepted even though it was in my cart the order couldn't be completed because it was sold out. A terrible answer because i was not delayed in making payment. I accepted it. This year the app crashed. Not my fault. But this time im not taking in lying down. Please provide feedback on a Vodacom letterhead.
DG
Diven G's update29 Nov 2023, 04:53
Reviewer Update
Please can i have this response in writing and made public as well. Your customers should not be effected by poor service/negligence. This is the second year in a row for this feedback and if i need to raise it on every social media platform i will. Last year i accepted even though it was in my cart the order couldn't be completed because it was sold out. A terrible answer because i was not delayed in making payment. I accepted it. This year the app crashed. Not my fault. But this time im not taking in lying down. Please provide feedback on a Vodacom letterhead.