MD
Mahesh D

1 reviews | Active since Oct 2017

12 Dec 2018, 19:53

Vodacom App Broken , billing concern and reception concern

I noted that I cannot access the new Vodacom App.

When verifying through OTP the code is not SMSd.

When I opt for resend, that code doesnt work.

The app appears laboured and less efficient than the previous one.

Please can you check your app and anything material related to my phone number.

This app is the reason I moved to Vodacom and not only is this on the blink but the reception in my area also needs a look at.

The reception was excellent in relation to MTN and Telkom. They provided after tests a tower. Not sure if this is required as other residents are having similar problems.

There is no obstruction of the hospital of our location in Rylands Estate.

Ive also a third query related to the abuse and use of my partners email address for billing for another person which would be a root to a credit risk to Vodacom. You have the phone number and proof of residence to provide contact with you client and an alternative means to send billing to them. The email account affected is linked to a ******** case that can also affect your client. Please can this be looked at to clear the irritation.

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Replies (1)
Vodacom
Vodacom's reply13 Dec 2018, 06:38
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team