aA
anthony A

1 reviews | Active since Nov 2016

06 Aug 2025, 12:07

Vodacom app and support is absolutely useless. Tobi bot is even worse.

The Vodacom phone app must be the worst app ever. It takes you to places you don't want to go to, tries to sell you stuff you didn't search for and then crashes when you want to pay ! My Vodabucks were take on an order which crashed when I tried to pay. The support people called me to say I must wait 7 days for the bucks to be returned and they don't know why it does this !! I'll wait 7 days before I buy todays lunch.

0
Replies (1)
Vodacom
Vodacom's reply06 Aug 2025, 12:10
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team