ZK
Zaheer K

1 reviews | Active since May 2018

08 May 2018, 23:09

Vodacom App

Vodacom App

So let me begin by saying that Vodacom is good for only one thing and that’s *****ing customers hard earned cash. I find it appalling that when I try to buy data on the app I have no options. The drop down menu does not allow me to purchase any data and only one option of 55mb pops up. I called in numerous times and no one can give me a direct answer on why this app is giving me problems. I have two iPads which I use in my business and now when I run out of data I cannot top up. Now I’m stuck in a position whereby I have no data to conduct every day business until the tech team decides to call.

I don’t understand how such a big company employs uneducated programmers to develop an app that is constantly bugging. For f**ks sake can this company get their act in order and get things going.

How difficult is it to develope an app that works properly and has functionality???

The customers are clearly frustrated but what does Vodacom care , they send you their invoice at the end of the month , debit your account and couldn’t give a damn , hence nothing more than ******

Own a gun and you can rob one man , own a telecoms company and you can rob millions

0
Replies (1)
Vodacom
Vodacom's reply09 May 2018, 06:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,