Vodacom apologizes for mistake but charges me

At the beginning of April I phoned customer care and requested a data bundle to be taken off my account and a R50- cap on my line. The call agent never did any of my requests. needless to say my bill was almost R10 000-.<br> I queried and fought with Vodacom as they said they had no record of my R50 cap. I requested they pull the voice recording I made to Vodacom and finally received this in a e-mail,<br> \Good day<br> Thank you for your patience with this query and we apologise most profusely for any inconvenience that we may have caused.<br> Our quality department has listened to the call recording the outcome of call investigation is as follow:<br> The agent incorrectly advised the customer that the call limit was already activated for an amount of R50.<br> I have escalated your query with regards to the refund.<br> Regards