Vodacom APN mess

Back in August 2015 One True Measure started the process with Vodacom to set up a private APN. This was never completed and the company figured out a way to work with the generic APN. All the while Vodacom merrily billed One True Measure for a service that was never delivered.

Then in August 2017, a cancellation was submitted. Of course, this was not processed at the time. Vodacom somehow found this cancellation in February 2018 and decommissioned whatever was set up in their systems for the private APN, so you'd expect all to be OK now, other than the fact that One True Measure was charged for 2+ years for a non-existant service. But no...

Some billing troll has decided to initiate a new charge that happens every month like clockwork for a service that was not properly set up, was cancelled, was decommissioned and actually never existed!

Wow!

This level of incompetence puts even the most shambolic government department to shame.