nS
nico S

1 reviews | Active since Feb 2015

21 Dec 2015, 11:48

Vodacom APN

first I ported my number from Cell C to Vodacom so i can get better network coverage. ever since i ported my APN (internet) did not work at all i contacted Customer Care 082111 so i can resolve the problem and they assure me that everything is fine so I decided to move my prepaid number to contract and surprise surprise , my internet on my phone still does not work its been over a month now and still no internet access I am paying around 380 rand per month for my contract and the last i spoke to customer care the manager Keanu told me i must cancel my contract i mean what manager does that how hard can it be to get internet access on my phone can this problem be resolved or where can i go to terminate this contract because this is the worse service i have ever experienced in my life .

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Replies (1)
Vodacom
Vodacom's reply22 Dec 2015, 08:09
Official
Hello Nico Stofffberg,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team