VODACOM APATHETIC TO COMPLAINT

I have a 10G LTE data contract with Vodacom. I had reasonable data access for the first three months.<br> Since the 18th Dec 2015 i have been unable to receive satisfactory data connection. i have reported this several times. I have reference numbers REF# A1-XF56-PHR21R. i have sent emails. i get no reply to the emails.<br> i called 082-155 again today and was told by Sibo that their system is down so they cant assist me. `strange how their stop order system works with out a hitch to deduct my payment each month and yet not supply me what i pay for.