Vodacom: Anytime Voice Minutes Issue.

Item: Vodacom
Rating: 1
Author: Zene A

A few weeks ago I lodged a complained wrt disappearing Vodacom Anytime Voice Minutes. Today I had had the exact same issue! I tried to make an urgent call & received a message from Vodacom stating that I do not have any airtime left on my account and need to recharge. I checked my balances on the Vodacom App which indicated that I still had 381 minutes of anytime voice minutes left. I then dialed *135# to double check my balances which confirmed the same as the Vodacom App - 381 minutes of anytime voice minutes left. I phoned the Vodacom Customer Care Department (a 29-minute call!) who also confirmed that I have 381 minutes of anytime voice left. It seems like a big money-making scheme as Vodacom is forcing their customers to continue buying additional airtime. The call which I was trying to make was URGENT and thus I was forced to buy another R100 of Anytime Airtime. This is absolutely shocking! Vodacom is in breach of the contract. I reserve my rights and my right to cancel my contract with Vodacom.

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Replies (2)

Vodacom's replyOfficial

19 Apr 2023, 08:11

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply19 Apr 2023, 08:11

Official

Zene A's updateReviewer Update

19 Apr 2023, 11:06

Please note that I was also connected to my Wifi linked to the Fiber in our estate. As you will note on my profile, I also have fibre contract with Vodacom. Despite this, I was still not able to make the call. Your response is pathetic. Vodacom is in breach of contract. I reserve my rights and my right to cancel my contract with Vodacom.

Zene A's update19 Apr 2023, 11:06

Reviewer Update