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GS
Gary S

1 reviews | Active since Feb 2016

25 Jan 2022, 14:35

Vodacom - Anti Consumer Behaviour

I am a RED VIP Customer. I pay R2 200 per month. I have been a Vodacom customer for 25 years. What i get: - an apple iPhone that could not be repaired 13 months into the contract simply because wifi and bluetooth stopped working - no voice or data signal in my home or suburb - Vodacom does not have a tower in Claremont Upper Cape Town - I have tried to cancel my contract since October last year (terminating in January 2022) - but they have no record of it because every time i try to cancel they try upsell a new contract but: * they did not have iPhone 13 stock * they don't have a contract option that competes with my MTN Skye contract * they say they will call me back - but 4 operate call centre contact experiences and about 10 hours on the phone I am again waiting for feedback.

BUT - i still do not have cancellation confirmation.

So now i am beyond my initial contract term, they have still not confirmed my cancellation and have yet to call me back.

This is beyond bad service - it feels like corporate theft by a service provider that charges me a lot but cannot deliver even the most basic service in my area i.e. signal.

I think this deserves a review by the industry ombudsman. I would value someone who can direct me to get the legal recourse i deserve.

0
Replies (4)
Vodacom
Vodacom's reply26 Jan 2022, 07:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
GS
Gary S's update27 Jan 2022, 13:49
Reviewer Update
There is a very good reason you cannot make contact with me.

If you read my initial review you will see it says i DO NOT HAVE RECEPTION in my area or my home. So its for this reason i am complaining and yet you do not try reach me on email or WhatsApp. Absolutely crazy that your efforts to reach me leave you with passing the buck saying you can't reach me
GS
Gary S's update28 Jan 2022, 15:11
Reviewer Update
Wow - Vodacom's private reply was that they tried to contact me. I rep**** right away that the reason for my Hello Peter Review was that there is NO signal in my area and asked that they try WhatsApp or email me. I have not seen a missed call and they certainly have not made any further effort to reach me. This is truly astounding i cannot even cancel with them and they have made no effort to address the issue. I pay them R26 000 per year and have been a customer for 25 years and there is no effort or interest in addressing my problem. Can anyone advise what legal action i can take to expose vodacom for exploitative business practices. I must believe this falls directly into the Consumer Protection Act and i would like to escalate the matter. Can anyone help.
GS
Gary S's update31 Jan 2022, 13:04
Reviewer Update
I have now been in a Vodacom store in Cavendish - i came in this morning and the staff here called ***. They assured me i would get a call back.

No call.

I came in again at 12 and am still sitting here. We called the call centre again. and i was held on the line for them to resolve - and they cut me off.

I am now completely astounded as i cannot even cancel?? not sure what to do??