PT
Pieter T

1 reviews | Active since Aug 2010

08 Nov 2018, 10:00

Vodacom, another money GRABBING machine, and we the the faceless pawns!!

Hi Vodacom. Today I cancelled another contract with you, 6 months ago I cancelled another of my contracts. Vodacom could not STOP spam or gaming company constantly taking money from my account. I constantly had to phone and stop spam. Vodacom could not block or stop these spam company's as it was MY problem. Next year I'll be cancelling my last contract with you. I have been with you for 20 years, never received a SPECIAL for being a long customer or deals. But when you cancel the call agents are quickly to come out with specials or deals. Then they do not even send you a mail as requested for these specials or call you back as promised. Cancellation department 082 135 Tuesday 12:58, phoned in with ********** 336 Today I phoned again and cancelled my contract ********** 389 due to no loyalty, feedback, lack of service or just Vodacom just don't give a damn. It is a shame that Vodacom is just another company that treats loyalty like *******. I'm actually disappointed in Vodacom. They do you not give proper deals to long existing customers and not waste our time with silly call agents and empty promised.

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2018, 11:01
Official
 
Dear Customer, 

Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team